Britain’s Got Talent viewers will no longer be able to vote via the ITV1 show’s mobile app following technical problems during Sunday’s semi-final.
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In a statement on the BGT website, ITV said congestion had prevented “many” users from purchasing or placing votes.
The difficulties “had no impact” on the vote’s outcome, the broadcaster said.
But, in light of the issues, “ITV and the show’s producers have decided to no longer offer mobile app voting for the remainder of the current series”.
The Britain’s Got Talent app – short for application – was managed by the Mobile Interactive Group (MIG).
“We informed viewers during the programme that there were issues and advised that those wanting to vote should do so should using the other options available,” said an ITV spokesperson.
“Given that MIG cannot guarantee that there won’t be further congestion problems for the remainder of the week, we have decided not to proceed with app voting.”
Sunday’s live programme saw Welsh choir Only Boys Aloud and dancing dog act Ashleigh and Pudsey go through to this weekend’s final.
ITV said all of the votes “successfully” cast using the app were “fully counted” and that viewers would still be able to register phone and mobile votes on upcoming shows.
It offered “sincere apologies” to those who experienced problems and said customers with unused votes on their app account could apply for a refund.
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